Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, the item must be unopened. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at feralbeautyskin@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at feralbeautyskin@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if there are any damages or if you receive the wrong item, so that we can evaluate the issue and correct it.

Exchanges
Exchanges will only be considered if the original product is unopened.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at feralbeautyskin@gmail.com.